Leadership: Read our guide!

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So, you’ve been promoted! All the hard work has paid off. You’ve stood out from your peers and been recognised by the senior team.

Technically you know your job. The in’s and the outs, best practices, the pitfalls, the shortcuts – but now you need to manage and supervise a team.

Most importantly, get the most from them.

Read our guide below on what areas you will need to focus on to shine!


One of the most important skills of a leader is the ability to communicate effectively. Planning your shift or next task is only part of the job your team needs understand how to carry it out. Having the ability to articulate your plans is crucial. Think about your team and they will best understand what you want from them. Break it down in to bit size pieces. Explain any difficult sections and make sure they motivated for the task ahead. If you sound enthusiastic , so will they!


A strong leader should also have an eye on the business process to learn which ideas are effective and which less so. In a sense, leadership depends on the ability to observe and to learn. If teams are not performing as well as they should, a leader should have the ability to figure out why and address the issue accordingly.


Great leaders are not exclusively those who solely get results. Rather, leaders must also earn the respect and trust of their team. A good leader or supervisor will listen, be emphatic and provide an honest assessment of the facts. They must also have the ability to deliver harder truths to the team or individuals. Be honest with yourself to be honest with your team.

Relationship Building

Remember when you applied for the role, it asked you to give examples of how you have worked well with peers, colleagues, junior members of staff and management? – Well, this is the time to shine. Relationships at all levels are critical as a supervisor. It is your responsibility to encourage healthy working relationships between team members, clients, other managers and the community at large. Be professional but also be approachable & personable. A large part of an organisations success is down to relationships. You can drive that!


Strong leaders are typically creative and recognise when changes could improve the workplace. As well-planned as a business process can be, it will inevitably encounter some obstacle or issue! A dynamic leader is someone who takes responsibility for these issues and solves them using all the assets at their disposal. A great leader will adapt and overcome eventually!

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